General FAQ's about booking with MagicBreaks

Are you members of ABTA?

Yes we are, our ABTA Number is P7557. As a full member of ABTA the Association of British Travel Agents, we are able to offer complete peace of mind to you the customer.

When will I receive my documentation?

All necessary travel documentation will be issued via email up to 7-10 days prior to departure. Please be sure to check your junk/ spam folders for this too.

How can I contact the Foreign Office?

You can also find out information on www.fco.gov.uk/knowbeforeyougo. The Foreign office have a website full of useful information at www.fco.gov.uk. Alternatively you can call them directly on 0845 850 2829.

Can I book my holiday online?

Yes, you can book holidays, flights, accommodation, city breaks, transfers and car hire through this site. Don't forget you can always call a member of our team to continue your booking over the phone.

If you do book online, we boast the very latest encryption techniques to ensure your payment details are protected all online transactions are kept secure from unauthorised access for peace of mind.

Can I book group holidays or flights?

Of course. You may find giving us a call is the best way to book group holidays. Our travel consultants can often offer you some great discounts because you are booking as a group.

Do I need to take out Travel Insurance?

Yes, Holiday Insurance is essential when you travel. Make sure you are fully covered and its a good idea to pack your policy in your hand baggage.

Do I need a passport?

Whenever you leave the UK you must carry a passport with you but do please check that your passport is in date. It is a requirement of certain countries that the expiry date of your passport exceeds the return date of travel by up to 6 months. Requirements vary from country to country. You should also ensure that any children under the age of 16 who are not already included on a valid 10 year passport, have their own passport when travelling abroad. If you have any queries please ask or visit https://www.gov.uk/apply-renew-passport.

How can I pay for my holiday?

When making a reservation you will need to have a current debit, credit or charge card. We are happy to accept most Debit/Credit cards. The debit will be automatically deducted from your bank account. Please ask for full details.

What currency do I need to take?

Try to take a mixture of local currency and travellers cheques. Take the majority in travellers cheques as these are insured against loss or theft, with the remainder, enough for the first day or so, in local currency.

Where is the best place to exchange travellers cheques aboard?

Local banks have varying opening hours. Take note, that in some countries banks close early in the afternoon for Siesta. Try to avoid changing travellers cheques at your accommodation as commission charges are often higher than at a local bank.

How do I call the UK from abroad?

If dialling from outside the UK, you'll need the local international access code followed by 44 for the UK. You then dial the UK number as if it were a long distance call ie including the area code, but do not dial the initial "0". eg. International access code then +44 870 000 0000

Will I need vaccinations?

It is recommended by various countries that vaccinations are carried out before you travel. Your Doctor can provide you with up to date advice.

Can I fly while I'm pregnant?

Some airlines refuse to accept passengers who are more than 28 weeks pregnant. Please check before making your holiday booking.

What do I do if I have a complaint in resort?

If you have a complaint. Always make sure that your hotel/accommodation Manager or tour operator representative is aware of the problem straight away. they may be able to fix the problem straight away. If the situation is not resolved to your satisfaction, ask your tour operator representative to assist you in completing a complaint form. If you wish to take matters further then please give us a call on 0330 880 5011 as soon as you return from your holiday.

What are MagicStars?

We love rewarding our loyal customers which is why we created our MagicStars loyalty program.

At certain points throughout the year you'll have the opportunity to receive bonus loyalty stars which you can redeem against a future booking. 50 stars = £50 towards your next holiday!

You can redeem your MagicStars for your next exciting holiday to a wide range of worldwide destinations - from Orlando to Lapland, the UK to Dubai - the choice is yours! 

How can I book my plane seats?

Once our team has confirmed your flight reference, you will be able to select your seats directly with the airline you are flying with.

How can I link my booking to the official Disneyland Paris app?

We know first-hand that there’s no better feeling than seeing the countdown to your magical break drop day by day as your departure date slowly creeps up.

If you’re struggling to link your booking to the official Disneyland® Paris app, please don’t worry. Our team of Disney experts have put together a detailed step by step walkthrough on how to do just that.

Step 1. Begin by downloading the official Disneyland® Paris app from the App Store/Google Play Store and sign in or create an account.

Step 2. Next, locate the "account" option situated at the lower right-hand corner of the screen.

Step 3. Select "Link Tickets or Booking" which should be in blue hovering towards the bottom of the page.

Step 4. Ensure to tick the box labelled "Hotel Booking."

Step 5. Input your unique Disney booking reference and your last name. You can find your Disney booking reference within your MagicBreaks travel documents. It's worth noting that this reference is different from your order number.

Step 6. Return to the app's home page and once again, tap on the "account" option located at the lower right corner.

Step 7. Now, click on "upcoming," and your booking information should become visible. This will only display details of your hotel stay, along with the check-in and check-out dates.

Step 8. Click on "your booking," and it’s here that you’ll see your countdown.

Step 9. Finally, between 1 to 7 days before your scheduled arrival, you will gain the ability to complete your online check-in.

What terminal will my flight be departing from?

Please see below our handy guide to check which terminal your flight will be departing from: